Guidelines and Procedures

FACILITY CLOSURE
The Fruita Community Center or areas within the center are subject to closure(s) for maintenance, modifications, cleaning, and in extreme cases, inclement weather.

The public will be informed at least two weeks in advance for any planned maintenance closure. If portions of the building must be closed with little or no advance notice, every effort will be made to notify patrons. Extensions on passes will not be granted during facility closure for annual maintenance. If class sessions are scheduled and the Community Center is closed, the Recreation Supervisor responsible for the class will make every effort to contact the registered participants and instructors. Drop-in classes are subject to change or cancelation without prior notification. The facility will be closed one week per year for maintenance as well as determined holidays.

OBSERVED HOLIDAYS
New Years Day – Closed
Easter – Closed
4th of July – Closed
Thanksgiving—Closed
Christmas Day—Closed

REGISTRATION
Registrations for all City of Fruita classes and programs and events are taken during business hours by mail, telephone, fax, or in person, and are taken on a first-come first-served basis. Internet registration is also available 24 hours/day at https://recreation.fruita.org. Payment is required at time of registration.

PASSES
12-month and 3-month passes are to be paid in-full. Monthly auto-debited passes, 20-punch passes, and daily pass options are also available. If a monthly payment is declined, the balance must be paid and credit card information must be updated before entry is permitted. The pass will be canceled if payment is not received by the 1st of the following month. Three auto-debited declines in one year will result in not having installment billing as a payment option.

RESIDENT DISCOUNTS
While all individuals who shop locally in Fruita will equally pay the 1% sales tax that supports the Center, those who live inside Fruita City Limits are also assessed a 1% use tax on vehicle purchases and building materials for new home construction and remodels. In addition, Fruita residents pay higher sales tax on their utility bills. The resident discount is intended to offset the additional taxes that Fruita residents pay. Please remember sales and use taxes are not assessed on gas, groceries, or prescription medicine purchases. Resident rates apply to those who reside within the City of Fruita. Proof of residency includes one of the following: current lease agreement or trash/sewer bill.

PUNCH CARDS
Punch cards expire 2 years from date of purchase. Punch cards may be shared, but only with people of the same age group or younger, i.e. an adult punch card can be shared with a child, but a child punch card cannot be shared with an adult. Senior punch cards can be shared with anyone 17 and younger. Each punch is valid for one full business day.   

ID CARDS / LOST ID CARDS
Pass and punch card holders must present FCC Pass at time of entry. Lost pass card can be replaced for $3.00 with a key fob. 

CHECK / CREDIT ACCEPTANCE
In-state checks accepted with ID.
Please NO temporary checks.
Credit cards accepted: VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS.
We can not give cash back on checks, debit cards or credit cards, sorry for any inconvenience.

PARKS AND RECREATION REFUND POLICIES
All patrons requesting an admission/pass refund must complete a Refund Request form. This form will be reviewed by the Guest Services Supervisor. Request for activity refunds will be reviewed by the program supervisor. Check refunds will take 2-4 weeks to process. All activities purchased with a credit card will be refunded back to the original credit card.

Programs / Activities:
There is a $5 administration surcharge on all refunds. (Except if the program/activity is canceled due to low enrollment or lack of instructor/coach). If the patron chooses to keep the refund as a credit to their household – there will not be a surcharge.
Refunds will not be issued after the second class in each session. All other requests will be decided by the program supervisor on a case-by-case basis.

Swim lessons – due to the progressive nature of lessons, no drop-in or pro-rating fees is permitted.

Annual Pass Refunds: 
Refunds on annual passes that have been paid in full will be at the discretion of the Guest Services Supervisor.  

Annual passes will only be put “on hold” if the pass holder is leaving the area for more than one week or for medical reasons. “Holds” will be reviewed by the Guest Services Supervisor.
There are no refunds on punch cards. Punch card balance may be transferred into a pass at any time.
Monthly debited passes must have a 21 day prior written notice to cancel.

Insufficient Funds:
If a check is returned due to insufficient funds, the patron will be charged a $20 administrative fee, and is required to pay for the program/activity with cash or credit card.

Auto debit on passes: If a monthly pass charge is denied during the auto debit process, the patron will be charged the administrative fee of $20 to re-activate the pass and the pass will be held until fees are paid. It is the patron’s responsibility to keep FCC updated on all account numbers, expiration dates, name changes, etc.

AGE REQUIREMENTS
Children 9 and younger must be accompanied by an adult (16 years +) in the Fruita Community Center.  Supervised childcare is available for a fee for children (6 months to 10 years of age) as a service to our patrons while they use the Fruita Community Center.

LOCKER ROOMS / CAMERA USE
Lockers may be used on a daily basis only. Patrons must bring their own locks or they have the opportunity to purchase locks at the guest services desk while supplies are available.  Locks left on lockers will be removed at the end of each day and items will be moved to lost and found. The use of cameras, videotaping and/or the use of cellular phone cameras are prohibited past the front desk, unless permitted by the Recreation Superintendent.

INFORMATION DISTRIBUTION
No personal distribution of leaflets, pamphlets, books, magazines, literature, brochures, or similar printed materials, petitions or unsolicited speech of any sort or nature may be conducted anywhere on the premises of the Fruita Community Center. Written materials of a non-commercial nature may be placed only in the front desk/lobby area of the community center with approval from the Recreation Superintendent.

ACTIVITY WITHIN DESIGNATED AREAS
Within the designated areas, activity which is permissible under this policy must take place in an orderly manner which is not otherwise disruptive to the operation of the Community Center, or to employees and patrons.

ENFORCEMENT
FCC supervisors, in addition to any other action authorized by law or by this policy, may request any person acting in violation of this Policy to cease his or her activity and, in the event such person does not, the individual will be asked to leave the Community Center, including the revocation of any day permit, pass or any other privilege such person may have to remain within the Community Center. 

FAMILY CHANGING ROOM
Adults with children of the opposite sex who are 4 years or older must use the family changing area.

CELL PHONES
Cell phone use is prohibited in the locker rooms, restrooms and family changing room.

FIRST AID SUPPLIES
First aid kits are located in key places throughout the building. Large kits are located behind the guest services desk, in the group exercise room, and in the pool office. There are smaller kits available in the child sitting area, gym storage, and staff office area. We do not dispense any medication or antiseptic. Please ask FCC employee if you are in need of First Aid assistance.

LOST AND FOUND
The Fruita Community Center is not responsible for lost or stolen items. Participants are encouraged to leave any valuables at home. Please turn in recovered lost items to the Front Desk.  Items found in the pool area or throughout the facility will be put in the lost and found at the front desk at the end of the day. Items of perceived value such as jewelry, eyeglasses, wallets, and ID’s will be taken to Fruita Police Department every Monday. Unclaimed items will be donated every two weeks on Mondays. For health reasons socks, undergarments and toiletry items are discarded. Persons attempting to claim a valuable item must accurately describe the item to a staff member.

SMOKING, ALCOHOL AND DRUGS
It is the law and the City of Fruita’s responsibility to provide a healthy environment for all of its guests and employees. Therefore, all facilities and their surrounding grounds are smoke and drug free. Those guests wishing to smoke must do so off City property. Guests will be asked to leave if drugs or alcohol is brought onto the Fruita Community Center premises. Patrons who appear to be under the influence of alcohol will be asked to leave the facility and the police will be called for patrons who appear to be under the influence of drugs or alcohol.

FOOD AND DRINK
No food or drink, other than water in plastic containers with lids, is allowed in the pool area, gymnasium or upstairs. Vending machines are located in the guest services area. Drinks in plastic bottles with lids or controlled spouts may be taken into fitness areas, and must contain only water. Water fountains are located throughout the facility.

BICYCLES, SKATEBOARDS, SKIS, SNOWBOARDS, IN-LINE SKATES, HEELY SHOES
No bicycles, skateboards, skis, snowboards, any kind of skates, or shoes with wheels are to be used inside the Center. Bicycle and skateboard racks are located in front of the Community Center. Locks may be purchased from the guest services desk for use while in the facility. The City of Fruita is not responsible for lost or stolen items.

ATTIRE
Please dress appropriately as FCC is a family oriented facility. Thongs or G –string swimwear is not allowed. Shirts and shoes must be worn throughout the facility, except when in locker rooms and pool areas.

PETS
No pets except those assisting special needs persons, or participating in special events, will be admitted into the Community Center. For the safety of our patrons as well as the pets, we will not allow pets to be tied up on the Community Center property.

FACILITY AND PARK RENTALS
The Fruita Community Center multi-purpose rooms, pool party room, outdoor pool shelters, aquatics area, and the facility as a whole (before or after regular business hours) are available to rent for special events and functions. Parks and room rental rates are available at guest services.

BIRTHDAY PARTIES / ALL ROOM RENTALS
Reservations are required at least one week in advance. FULL payment is required when reservation is made. Cancelations must be made at least one week prior to schedule date, or fees will be forfeited. For the pool party rentals, a list of guests shall be provided from the pool party host and we will mark off guests as they arrive and give them a wristband. Parties are given time blocks in the party room – it is very important that parties begin and end on time. Helium balloons can only be used in the pool party room and in the multi-use rooms, they will not be allowed in other areas of the facility. Decorations are NOT allowed in the pool areas or the gymnasium.