Citizen Request Portal

Access the Citizen Request Portal​

Please note, when clicking the above link, you will be redirected to an external page. 

About the Citizen Request Portal

Welcome to the Citizen Request Portal! This system provides members of the community a way to directly submit and track concerns throughout the City of Fruita.  Requests are reviewed during normal working hours.  This portal is not intended for emergency uses, however if you need to submit an after hours or emergency issue, you can call the Public Works On Call line at 970-250-7835. Users are encouraged to create an account to allow staff to send email notifications on the status of the request and/or issue.  Users may also choose to remain anonymous, and can leave the contact information blank. 

Thank you for using the Citizen Request Portal! 

How to Use the Portal 

Step by step instructions are provided here, but more detailed instructions can be found in the PDF or Video below. 

• Step 1: Click the link above to access the Citizen Request Portal 
• Step 2: When redirected to a different website, you will be prompted to accept a disclaimer.  Accept this disclaimer to continue. 
• Step 3: If you want to be able to track the status of your request, you can register to create an account (found on the top left corner of the web page). Requests can also be submitted anonymously.  This step is optional.  
• Step 4: Click on the map at the location of the concern/issue.  This will create a pin that will then allow you two a request.  Then click create work request.  
• Step 5: Select a Work Category from the drop-down list that best corresponds with your concern. If you do not know which category to select, you can select other.  
• Step 6: Enter the Work Request.  If you did not register, please include your contact information so staff can respond to the issue.  If needed, you may also upload a photo.  
• Step 7: Once you filled out the form, you can click Submit Work Request. 
• Step 8: Once your request is submitted, you will receive a confirmation window with the work order number for reference.  If you want to track your request, please sign in to the portal or register. 

Once submitted, the software automatically generates a work order tracking number and the request gets routed to the appropriate department.   

Examples of Reporting Categories

The portal can be used to report a variety of issues throughout the City.  These include:  

• Building Maintenance issues
• Citizen Complaint
• Drainage Issues
• Field Maintenance 
• Graffiti
• Other
• Playground
• Potholes
• Road Maintenance 
• Safety Concerns
• Side-Down Damaged
• Sidewalk Repairs
• Street Sweeping
• Traffic Concern
• Tree Maintenance 
• Weed Complaint

Questions

• Questions or Concerns? Please email communications@fruita.org